Returns & Exchanges

At Twelve Green Bottles Wine, we take pride in the quality of our vintages and want you to be completely satisfied with every pour. If your order arrives damaged or is not as described, our straightforward return process ensures a quick resolution.

1

Notify Our Team

Contact our customer service within 14 days of delivery if you encounter any issues with your bottles, such as breakage or corkage.

2

Provide Documentation

Please take clear photographs of the damaged items or the incorrect shipment to help us expedite your claim and improve our logistics.

3

Secure Packaging

Place the items back in their original protective cardboard dividers to ensure they are safely transported back to our cellar.

4

Refund or Replacement

Once we receive and inspect the returned items, we will issue a full refund to your original payment method or dispatch a replacement bottle immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing